TERMS & CONDITIONS

Ravi Foods Private Limited (Dukes India)

Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your access to and use of all services, platforms, products, and communications provided by Ravi Foods Private Limited, operating under the brand Dukes India (“Company”, “we”, “our”, “us”).
By accessing our website, submitting forms, engaging in business, or communicating with us in any manner, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, you must discontinue use immediately.

Scope of Application

These Terms apply to all users including but not limited to:
Website visitors
Customers and consumers
Distributors, retailers, and business partners
Individuals submitting inquiries or applications
This includes both online and offline interactions, covering:
Websites and landing pages
Mobile communication
Email correspondence
Sales and distribution channels

Eligibility
You confirm that:

You are legally competent under Indian law
You are at least 18 years old or acting under legal authority
Any business representation made is valid and authorized

Nature of Business
Ravi Foods Pvt. Ltd. is engaged in:
Manufacturing and distribution of food products
Retail and wholesale supply chains
Business partnerships and dealership networks
Digital communication and customer engagement
We reserve the right to modify, expand, or restrict services at any time.

User Obligations
Users agree:

To provide accurate and truthful information
Not to impersonate any person or entity
Not to misuse services or engage in fraudulent activities
Not to interfere with system security or functionality
Any violation may result in legal action.

Product and Service Information
While we strive for accuracy:
Product details may change without notice
Availability is subject to stock and logistics
Images and descriptions are illustrative
We do not guarantee uninterrupted supply or exact specifications at all times.

Orders, Distribution & Business Engagement
All distributor or dealership approvals are at Company discretion
Submission of forms does not guarantee approval
Pricing, margins, and terms are subject to separate agreements
The Company may reject or cancel any request without obligation

Communication Policy

By interacting with us, you consent to receive communications including but not limited to:
Calls
SMS
Email
Messaging platforms
Notifications via digital or physical channels
These communications may include:
Service-related updates
Business communications
Informational or promotional content
You may opt out of promotional communication where applicable.

Intellectual Property Rights
All intellectual property including:
Brand names (Dukes India)
Logos and trademarks
Product packaging
Website content
are owned by Ravi Foods Pvt. Ltd.
Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal proceedings.

Website and Digital Platform Usage
Users must not:
Attempt unauthorized access
Introduce malware or harmful code
Use automated scraping tools
Disrupt system performanceWe reserve the right to restrict or terminate access without notice

Third-Party Services
We may engage third-party vendors for:
Logistics
Communication
Technology services
We are not responsible for their independent actions or policies.

Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
Indirect or consequential damages
Loss of profits, business, or data
Service interruptions or delays
All services are provided on an “as is” and “as available” basis.

Disclaimer

We do not warrant:
Continuous availability
Error-free operations
Absolute accuracy of all contentUsers access services at their own risk.

Indemnification
You agree to indemnify and hold harmless the Company from:
Claims arising from misuse
Violations of law
Breach of these Terms

Data Usage Reference
Use of personal data is governed by our Privacy Policy. By using our services, you also agree to data handling practices outlined therein.

Termination
We reserve the right to:
Suspend or terminate access
Restrict services
Without prior notice in case of violations.

Ravi Foods Pvt. Ltd. (Dukes India)
📧 info@dukesindia.com