Ravi Foods Pvt. Ltd. (“RFPL”, “we”, “us”), maker of the Dukes brand, is committed to safeguarding your personal data. This Privacy Policy explains what we collect when you visit dukesindia.com, buy from us, send an enquiry or apply for a job, why we collect it, how we protect it and what choices you have. We handle personal data in line with the Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023, and the GDPR where it applies.

1. Who is responsible for your data

Ravi Foods Pvt. Ltd. acts as the Data Controller responsible for processing personal data collected through this website. Our details are at the end of this policy.

2. What we collect

Personal data

  • Name
  • Phone number
  • Email address
  • Postal address
  • Business details, such as company name and role, when you send a distributor, HoReCa, bulk-order or export enquiry
  • Details you give when applying for a job, such as your CV and contact details
  • Order and delivery details when you buy from our online shop

Technical data

  • IP address
  • Browser and device information

Usage data

  • Website behaviour, such as the pages you view
  • Interaction logs

3. How we collect it

  • Through website forms, such as Contact Us, Distributor Enquiry, HoReCa Enquiry, Bulk Orders and Careers
  • By direct communication, such as phone calls, email and messages
  • Through cookies and analytics tools while you browse

Some forms may ask you to confirm your email address or phone number with a one-time code before we accept your message. This protects you and us from fake or mistaken submissions.

4. Why we use your data (legal basis)

We process personal data only where we have a proper reason, which can be your consent, the need to take steps you ask for (for example answering an enquiry or delivering an order), a legal obligation, or our legitimate business interests that do not override your rights.

5. How we use your data

  • To reply to your enquiries and requests
  • To process and deliver orders, and to handle returns and complaints
  • To assess job applications
  • To manage distributor, HoReCa, bulk and export relationships
  • Service improvement, including understanding how the website is used and making it better
  • To keep the website secure and prevent misuse
  • To meet legal, tax and accounting duties

6. Communication

We may contact you by:

  • Calls
  • SMS
  • Email
  • Messaging platforms

You may opt out of marketing communications at any time by using the unsubscribe option in the message or by writing to us. We will still send you messages that are needed to deal with your order or request.

7. Sharing of data

We do not sell personal data. Data may be shared with:

  • Service providers who help us run the website, send messages, process payments, deliver orders or provide IT services, and who may use the data only for our purposes
  • Legal authorities, where the law requires it or to protect our rights

8. International transfers

Where data is transferred outside India, for example to service providers or export customers, the transfer follows secure and compliant mechanisms.

9. How long we keep data

Data is retained only as long as necessary for the purpose it was collected or as required by law, after which it is deleted or made anonymous.

10. Security

We implement:

  • Encryption
  • Access control
  • Secure infrastructure

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your data and review our measures from time to time.

11. Your rights

You may:

  • Access your data
  • Correct your data
  • Delete your data
  • Withdraw consent
  • Restrict processing

Under the Digital Personal Data Protection Act, 2023 you may also nominate another person to exercise your rights if you die or become unable to do so, and you may use our grievance contact below. To use any right, write to us at the address below. We may ask you to confirm who you are first.

12. Cookies

Cookies are used for analytics and user experience, for example to remember items in your cart and to see which pages are useful. You may disable them in your browser settings, but some parts of the shop may then not work properly.

13. Links to other websites

Our site may link to other websites, such as our social media pages. We are not responsible for their privacy practices, so please read their policies.

14. Children’s privacy

We do not knowingly collect data from minors. If you believe a child has given us personal data, please contact us and we will delete it.

15. Data breach

In case of a breach:

  • Immediate action will be taken
  • Authorities and users will be notified if required

16. Changes to this policy

We may update this policy when our practices or the law change. The latest version is always on this page.

17. Contact and grievances

For any question, request or complaint about your personal data, write to us:

Ravi Foods Pvt Ltd – Unit 2
7-4-112/1, Madhuban Colony Road, Kattedan, Hyderabad – 500077, Telangana, India
Phone: +91 78938 46784 / +91 040 2436 2238
Email: info@dukesindia.com

See also our Terms & Conditions.