Dukes Americano Café

Dukes India operates the http://dukesindia.com/ website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the dukes India website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at http://dukesindia.com/, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template.

Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers
We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY DUKESINDIA ON AN "AS IS" AND "AS AVAILABLE" BASIS. DUKESINDIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DUKESINDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DUKESINDIA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM DUKESINDIA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DUKESINDIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

www.dukesindia.com is an Internet website providing online information, communication (the "Service") provided by DUKES India. Use of the Service is governed by the terms and conditions mentioned herein. Please read the terms and conditions carefully before accessing or using the Service.

General Terms and Conditions

DUKES India shall make reasonable efforts to include up to date and accurate information but disclaims all warranties conditions, expressed or implied, as to the quality, accuracy, timeliness, completeness, performance or fitness for a particular purpose of the contents of this website. DUKES India shall not be liable for any damages of any kind arising out of user has access or inability to access this website or user has reliance on the information contained within the website.

DUKES India makes no warranty that the contents of website are free from infection by viruses or anything else which has contaminating or destructive properties.

Certain links on website lead to resources located on servers maintained by third parties over whom DUKES India has no control. DUKES India accepts no responsibility or liability for any of the material contained on those servers.

By accessing or using the Service, user agrees to be bound by all of these terms and conditions.

These Terms and Conditions shall be governed and construed in all respects under the laws prevailing in the territory of India. Any dispute arising out of the information or services offered on this website shall be limited to the exclusive jurisdiction of the courts of Hyderabad. If the user is located in any jurisdiction in the world where the common, statutory, regulatory or codified law of such jurisdiction would void these terms and conditions in whole or in any essential part (the essential parts being at least, but not only, the exclusive jurisdiction and venue and exclusive remedy provisions, the warranty disclaimers, the limitations of liability and the privacy guidelines and terms of use), or would make accessing the Service illegal, then such users are not authorized to use the Service and, if user do so, he/she shall do so entirely at his/her own risk.

User understand and agree that in no event shall DUKES India be liable to User or any other user of the service for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, injury, loss of revenue or business or liabilities arising out of or relating in any way to this service, or sites accessed through this service, and/or content or information provided on or through the service. Users acknowledge and agree that they are accessing and using the information and services provided by this website at their own risk and cost.

Copyright, Trademarks & other Intellectual Property Right

DUKES India is the sole and exclusive owner of www.dukesindia.com and the copyright, trademarks and other intellectual property rights on all text and graphic images and the information forming part of the contents of this website. This means that User shall not distribute the text or graphics or the contents of this website to others without the express written permission of DUKESIndia; or modify or re-use the text for any commercial purposes. Permission to reprint information in whole or in part contained on this site is granted, provided customary credit is given. Prior permission in writing would be required to be taken if the information is to be used for commercial use.

Purpose

Dukes India seeks to maintain and enhance the Company’s reputation by providing our consumers high quality products and services. The Company views feedback-(including complaints / compliments) from its consumers as an opportunity to learn and improve for the future and is committed to being responsive to the needs and concerns of consumers or potential consumers and to resolving their complaints as quickly as possible in an amicable manner.

This policy has been designed to provide guidance on the manner in which we receive and manage feedback from consumers. We are committed to being consistent, fair and impartial when handling a consumer complaint.

Objective:

• To make consumers aware of our complaint registration and handling processes
• To ensure that the concerned staff within the organization understand our complaints handling process
• To ensure that any complaint on our product and service is investigated impartially with a balanced view of all information or evidence
• To take reasonable steps to actively protect consumer’s personal information

How consumers can reach us?

• By dialling our Contact numbers (+91 9100066053)
• By completing a feedback form on our website - www.dukesindia.com
• By writing to- Executive, Customer Care Cell, RAVI FOOD PVT LTD 7-4-112, Madhuban Colony Road, Kattedan Hyderabad -500077 India
• By emailing us at feedback@dukesindia.com

What does the consumer provide as an input while registering the feedback?

Consumer shall clearly state the issue and /or answer questions asked to help us obtain all the information required to analyse the complaint. We may contact the consumer to clarify details or request additional information wherever necessary.

To help us investigate the complaint quickly and efficiently we may ask for the following (minimum) information:

• Consumer’s name and contact details
• The nature of the complaint (in detail)
• All photographic evidence available
• The defective sample (with the pack wrapper), to be retained in an air tight container till our representative retrieves the same from the consumer
• All documentation that the consumer possesses which support his/her complaint.

Note: We shall record his/her personal information solely for the purposes of addressing the complaint. All personal details shall actively be protected from disclosure, unless he/she expressly consents to its disclosure.

Our complaint handling process:

1. We register and acknowledge:
   Post registration of the complaint, consumer shall receive an acknowledgement mail to quote in all future communication. Once the complaint has been received, we will undertake an initial review and the alleged sample shall be retrieved at a time convenient to the consumer (the same shall have to be retained in an air tight container till our representative collects) to analyse at our laboratory. Time frame for remote areas will depend on the location of the consumer
2. We record:
   We shall record every communication with the consumer for continuous process improvement through regular reviews.
3. We review:
   We undertake an initial review of the complaint and may contact the consumer to clarify details or request additional information wherever necessary.
4. We respond:
   If consumer wants to know the update of his/her complaint, he/she may quote the complaint reference number and write to us at feedback@dukesindia.com or Please feel free to contact us on +91 9100066053
5. We investigate & close:
   With the information provided by the consumer, we investigate and work towards its closure.
6. We improve:
   Where appropriate, we amend our business practices or policies. As part of our on-going improvement plan, complaints shall be monitored by our management to identify trends, if any and for rectification/remedial action to be taken to mitigate any identified issues.